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I can't print a custom evenlope

 
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All Forums >> [Product Forums] >> [Productivity Software] >> [The Print Shop 23.1 and older] >> PS Printing Specific Issues >> I can't print a custom evenlope Page: [1]
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I can't print a custom evenlope - 8/15/2018 9:01:58 AM   
Mouset42

 

Posts: 1
Joined: 8/15/2018
Status: offline
I am new to this forum and it doesn't give good instruction on how to use
I am having problems printing a custom envelope in PS 23 and in Print shop 4 Professional


I have tried printing on two different printers


I use to use the one printer with PS 22 and it printed the custom envelope no problem I need to print
the envelopes help....
Post #: 1
RE: I can't print a custom evenlope - 8/15/2018 2:46:04 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
Is your OS Win 10? I don't think PS23 is 100% compatible with Win 10. I will try to duplicate your custom envelope with my PS 4.0, to see what's up. What are your envelope dimensions?

Also, there's a little test you can do. Save your custom envelope as PDF. If the PDF prints correctly, then it's likely there is a printer compatibility issue with the program. Often, installing the most current printer driver for your OS will solve the problem.

(in reply to Mouset42)
Post #: 2
RE: I can't print a custom evenlope - 8/15/2018 3:08:18 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
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Also, please specify: Does the envelope not print at all or does it print misaligned?

I made a custom envelope in PS 4.0 (9"x6"). It printed fine when I set my printer to the same custom size. When I left it at "letter", my envelope prints in the middle of letter size paper.

< Message edited by ellengard -- 8/15/2018 3:13:07 PM >

(in reply to Mouset42)
Post #: 3
RE: I can't print a custom evenlope - 8/16/2018 8:19:25 AM   
JasonC

 

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Joined: 12/14/2005
From: Hayward, CA
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The saving of the project as a PDF is suggested to work around this issue if it does indeed work. Unfortunately as ellengard elaborated, this program is not completely compatible with Windows 10 and when new updates arise, it may break compatibility. If you can post the dimensions of your envelope, the community may be able to help you design your envelope.

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(in reply to ellengard)
Post #: 4
RE: I can't print a custom evenlope - 8/16/2018 8:27:55 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
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If something is not printing right, click on Print and then Setup. This would make the options for your printer appear. You can adjust the options you like until you find something that works.




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Jason Carver
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www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to JasonC)
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RE: I can't print a custom evenlope - 8/16/2018 8:30:32 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
If you know your envelopes dimensions and it's not printing right, you can use the advanced setup here in Print Shop 23 to adjust the settings to compensate for the off center or incorrect printing.




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Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to JasonC)
Post #: 6
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