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HELP PLEASE.....Need to restore project

 
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All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 7.0 (released 2015) >> HELP PLEASE.....Need to restore project Page: [1]
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HELP PLEASE.....Need to restore project - 12/17/2018 10:20:46 PM   
[email protected]

 

Posts: 1
Joined: 12/17/2018
Status: offline
Had a power outage in the middle of working on my project. When I tried to reopen it, I got the following message below.

Cannot open project. Contact technical support for assistance in opening backup file.

Sent an email to tech support but have not heard back - HELP! I'm one page short of finishing my project for Christmas :(

Operating System Mac OS X
Operating System Version 10.11.6
Architecture 64-bit
Java Version 1.8.0_25
PrintMaster Platinum Version 7.0.2.245
Memory Builder Framework Version 8.3.0

When I right click and show package, I see a _tmp, objects, Restore and my *.pmpkg.pmx files with dates look similar to the time I lost power. Also see bk2.sb$., bk3 - bk5.sb$ with times around the lost power time.

I've searched the forums and there are help on restoring for Windows, but not MAC. Can someone please provide the instructions for restoring from MAC?

Thanks in advance
Post #: 1
RE: HELP PLEASE.....Need to restore project - 12/18/2018 8:49:54 PM   
ellengard


Posts: 3212
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: [email protected]
Had a power outage in the middle of working on my project... Can someone please provide the instructions for restoring from MAC?

Hope you don't have to wait too long for tech support. I think they are the only ones who can help you, as this forum is a place for people to share advice on how they use the program features to design projects.

_____________________________

my desktop publishing tips
Print Shop guest blogger(2014-19)

(in reply to [email protected])
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