JasonC
Posts: 1692
Joined: 12/14/2005 From: Hayward, CA Status: offline
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Just a little bit of advice, on Windows 10, if you were using v5, v6 ,v7, v8 2011, 2012 on Windows 10, and it works but does not work anymore after the update, you need to remove the program by right clicking on the Windows Start button and then click on Apps and Features. Then, on your C Drive , you can go to C:\Users\Public and delete a folder called Story Rock. Then, empty the recycle bin, restart your computer and reinstall from the original installation media. Please note these programs are very much unsupported by our Technical Support department and you're using these programs at your own leisure. For other programs that are 18.1 and their variants, there is a tool called the NET Framework Cleanup Tool where you are supposed to use it after uninstalling an older program, and then restart your computer and reinstall the program. This tool has a link somewhere on our site for instructions on The Print Shop 23.1 but should work for version 18.1 or older. Very much unsupported but can give some kind of hope to continuing to use an older program. I suggest if you are not too computer savvy to have a friend who is savvy with computers to help you. We're always running some kind of sales now and then so please feel free to call our Sales line at 1-800-395-0277 to see what kinds of deals we have.
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Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com
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