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Unable to access Ready-Made Templates

 
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Unable to access Ready-Made Templates - 8/15/2019 1:29:50 PM   
kcourtney

 

Posts: 2
Joined: 8/15/2019
Status: offline
Hello,

I am using Printmaster Platinum (version 7.0.2.245) for Mac.

When I click on the Create From A Ready-Made Template button, there are no project types or categories displayed. Rather, the following message appears:

Please open or create a new project from the File menu.

When I attempt to create a new project (again!) the same scenario is repeated.

Please advise as to how to access the templates for Ready-Made projects.

Thank you for your assistance.

K Courtney

< Message edited by kcourtney -- 8/15/2019 1:39:28 PM >
Post #: 1
RE: Unable to access Ready-Made Templates - 8/15/2019 2:01:04 PM   
lindarobin


Posts: 796
Joined: 8/28/2004
Status: offline
You are doing everything right, so this is a tech issue that will likely require a tech support ticket submission. Is this the first time the ready-made projects do not appear? Or is this the first time running the program and it has always been this way?

On rare occasions, there is a content server problem, but it is always temporary. Best case scenario: wait a day and see if it resolves itself tomorrow.

Otherwise, you can submit a tech support ticket here:
https://encoresupport.freshdesk.com/support/tickets/new

and attach a screen capture of the problem.

< Message edited by lindarobin -- 8/15/2019 2:04:47 PM >

(in reply to kcourtney)
Post #: 2
RE: Unable to access Ready-Made Templates - 8/15/2019 2:21:37 PM   
lindarobin


Posts: 796
Joined: 8/28/2004
Status: offline
Content server is working fine. I am downloading ready-made templates.




Attachment (1)

(in reply to kcourtney)
Post #: 3
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