When trying to access a clipart from PM8 library, I get a message that it cannot connect to the internet. PrintMaster Platinum <126.96.36.199> encountered the following error:
java.lang.NegativeArraySizeException at com.storyrock.net.Downloader.getThumbnail(SourceFile:325) at com.storyrock.dlog.EmbellishmentsDialog$UpdateThumbsWorker.construct(SourceFile:1404) at com.storyrock.util.SwingWorker$2.run(SourceFile:142) at java.lang.Thread.run(Unknown Source)
If this situation persists, please visit the technical support website at http://support.encore.com I contacted Encore Support and got an email that the issue had been resolved. This was last week. I sent a reply that the issue had NOT been resolved and I was still having the same problem I tried contacting encore support to "Check on Ticket" and it would not let me log in. I selected the other option "New Support Ticket" Can anyone help me with this issue? I can connect to the internet with all of my other programs, so I do have internet access. Thank you
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