Print shop closing when trying to Print.

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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 6.0 >> Print shop closing when trying to Print.

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Print shop closing when trying to Print. - 6/10/2020 5:29:35 PM

N.Faggard

Posts: 1
Joined: 6/10/2020
Status: offline

Hello there,
The Print Shop 6.0 Deluxe version is closing when trying to print our project. This is a fresh install on Windows 10.
This is the error message I seen in Windows. If someone could help out. Thank you.

Faulting application name: PrintShop.exe, version: 6.0.0.0, time stamp: 0x5ddbaf8e
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x1064
Faulting application start time: 0x01d63f5ac9e2dde0
Faulting application path: C:\Program Files\The Print Shop 6.0 Deluxe\PrintShop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c63cbdac-6508-4e0d-8268-2caaff5351f4
Faulting package full name:
Faulting package-relative application ID:

Post #: 1

RE: Print shop closing when trying to Print. - 6/10/2020 9:44:03 PM

lindarobin

Posts: 947
Joined: 8/28/2004
Status: offline

You can submit a tech support ticket here:
https://encoresupport.freshdesk.com/support/tickets/new

This is a good forum for users to share advice on how to make a card, how to add a gradient, etc. No computer experts here, sorry.

(in reply to N.Faggard)

Post #: 2

RE: Print shop closing when trying to Print. - 6/30/2020 6:33:42 PM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

quote:

ORIGINAL: N.Faggard

Hello there,
The Print Shop 6.0 Deluxe version is closing when trying to print our project. This is a fresh install on Windows 10.
This is the error message I seen in Windows. If someone could help out. Thank you.

Faulting application name: PrintShop.exe, version: 6.0.0.0, time stamp: 0x5ddbaf8e
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x1064
Faulting application start time: 0x01d63f5ac9e2dde0
Faulting application path: C:\Program Files\The Print Shop 6.0 Deluxe\PrintShop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c63cbdac-6508-4e0d-8268-2caaff5351f4
Faulting package full name:
Faulting package-relative application ID:

Doing a search, this suggests that a file that is dependent on Windows may be corrupt with that specific file in the error message. Has Tech Support resolved your issue since?

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to N.Faggard)

Post #: 3

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