Encore Forums Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums  Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Printable Version

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Recent update, unable to create custom label sheet

Page: [1]

Login Message << Older Topic   Newer Topic >>

Recent update, unable to create custom label sheet - 12/8/2015 4:47:16 PM    ddubrey   Posts: 1 Joined: 12/8/2015 Status: offline Recently updated to Windows 10 and Print Shop Professional 4. Whenever I try to recreate my custom label sheet I receive "The given key was not present in the directory". Settings are below: Project Type: Label Sheet Layout Style: Portrait New: Paper Dimensions Width: 8.5'' Height: 11'' Label Setup Rows: 5 Distance: 0 Columns: 4 Distance: 0 Top: 1 Left: .50 I've attempted to reinstall the software multiple times and it is being run as an admin. Thanks for the help! Post #: 1

RE: Recent update, unable to create custom label sheet - 12/8/2015 8:03:45 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Your label settings are perfect. I made a sample with your numbers. So it would appear to be a technical problem with Win10 (I am using Win7). You can submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3780 Attachment (1) (in reply to ddubrey) Post #: 2

RE: Recent update, unable to create custom label sheet - 12/14/2015 1:16:40 PM    kathyalden   Posts: 1 Joined: 12/14/2015 Status: offline I am having the same issue. I contacted technical support and they could not help so they kicked it up to the development team and said it could take up to two months or longer. Any suggestions? were you able to fix the problem? thanks Kathy Alden (in reply to ellengard) Post #: 3

RE: Recent update, unable to create custom label sheet - 12/14/2015 1:38:17 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline After reading your post, this really does seem to be Win 10 related. I have been sticking with Win7 and ignoring all requests to upgrade to Win10. Not that Win10 itself isn't a good thing, but I really am concerned with compatibility issues with all my non-Microsoft programs. If you need to make a certain size of label immediately, post the Custom Paper Stock data. I can create the template for you and email you the project file. (in reply to kathyalden) Post #: 4

RE: Recent update, unable to create custom label sheet - 12/14/2015 2:52:31 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Generally speaking, I found this error only happens once per category when a fresh install is performed. However it may be avoided if the program is run as an administrator by right clicking the desktop shortcut and select Run As Administrator. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to ellengard) Post #: 5

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Recent update, unable to create custom label sheet

Page: [1]

New Messages No New Messages Hot Topic w/ New Messages Hot Topic w/o New Messages Locked w/ New Messages Locked w/o New Messages

Post New Thread  Reply to Message  Post New Poll  Submit Vote  Delete My Own Post  Delete My Own Thread  Rate Posts

Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.