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All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Printmaster 18 Platinum

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Printmaster 18 Platinum - 2/4/2015 9:42:17 AM    carisa6290   Posts: 1 Joined: 2/4/2015 Status: offline Data error (cyclic redundancy check) What do I do???? Post #: 1

RE: Printmaster 18 Platinum - 2/4/2015 10:03:25 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline The program may have been corrupted. An uninstall and a reinstall may fix this issue. Also these errors indicate problems with your hard drive. It's suggested to scan your disks for errors. If you have been using the program for awhile, be sure to backup your projects in the Documents folder before uninstalling and reinstalling the program. You also did not mention if you were using PM 18 or 18.1 and the operating system you are using. This is important information needed too. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to carisa6290) Post #: 2

RE: Printmaster 18 Platinum - 2/4/2015 10:05:30 AM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I am relaying this information which comes from Customer Service/ Tech Support: (This is how to scan your disks for errors, the advice TMLFAN4LIFE posted above.) To resolve this issue, check your hard disk for errors. To do so, follow these steps. Check your hard disk for errors Use the Windows Check Disk utility to check your hard drive for errors. Open a command prompt. For Windows Vista and for Windows 7, click Start, type cmd in the Start Search box, and then press ENTER. Note If you are prompted for an administrator password or for confirmation, type the password, or click Allow. For Windows XP, click Start, click Run, type cmd, and then click OK. At the command prompt, type chkdsk /f, and then press ENTER. Note If you receive a message similar to the following The type of the file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) press Y, press ENTER, and then restart your computer. When Chkdsk finishes, close the command prompt. Start the program. < Message edited by ellengard -- 2/4/2015 10:16:04 AM > (in reply to carisa6290) Post #: 3

All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Printmaster 18 Platinum

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