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'08 Casino no longer starts

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'08 Casino no longer starts - 8/30/2009 7:54:18 AM   


Posts: 1
Joined: 8/30/2009
Status: offline
Hi, after using Encore Hoyle Casino Games '08 for about a year on Windows Vista it no longer will start up. It flashes the initial screen for 3 seconds then the screen goes black. A popup box then states that Windows is looking for a solution but it doesn't find a solution. It also does not state what the problem is. I unistalled the game and reinstalled it with the same results. I purchased and installed the 2010 version and it worked perfectly. I would like to resurrect my '08 version if possible.
Please advise
Post #: 1
RE: '08 Casino no longer starts - 8/30/2009 11:37:41 AM   
Brandy redux

Posts: 2376
Joined: 2/7/2007
Status: offline
Hi cstahura,

The fact that Hoyle Casino Games 2008 worked for about a year, but does not do so now, would indicate that something on your computer has changed. One fairly common cause of software suddenly failing to start is a software update - such as an update for an Operating System. Unfortunately, however, some updates can cause the software to be made incompatible with the computer. And, in those cases, the only workable solution would be to identify and then uninstall the update.

Or, if you recently installed the Hoyle Casino 2008 patch but installed the wrong patch (there is one patch for the DVD version, one patch for downloads purchased from encore.com and one patch for downloads purchased from hoylegaming.com) that might have caused the problem. Or, if you have not yet downloaded and installed the appropriate patch, which can be found here

Hoyle Casino 2008 Support

that also might be what caused the problem.

If you are not aware of any specific updates that were made to your Vista computer, it might be a good idea for you to perform a thorough uninstall of Hoyle Casino 2008, a computer cleanup (to make sure your computer is in tip-top shape), and a 'clean' reinstall, exactly as described below. Then, after the 'clean' reinstall, install the appropriate patch.

A. Click on this link

Uninstalling Software: Thoroughly & Safely

and follow the directions in that FAQ

B. Click on this link

Computer Cleanup on WinXP, WinVista & Win7

and follow the directions in that FAQ

C. Click on this link

'Clean' Install on Win98/Me/XP/2000/Vista

and follow the directions in that FAQ

If the problem still exists, click on this link

Updating Video Card Driver: 2000/XP/Vista/7/Mac OS X 10.4.0 and later

then follow the directions for updating your video card driver.

< Message edited by Brandy redux -- 10/3/2010 2:46:54 PM >


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(in reply to cstahura)
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