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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.0 >> Cannot view full page

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Cannot view full page - 2/19/2012 12:44:38 AM    susanjodt   Posts: 2 Joined: 2/19/2012 Status: offline When I pick a project from scratch, example the "letterhead" in portrait style, size 8.5 X 11, all that appears in front of me is a blank letterhead size 8.5 X 9. The last 2 inches are cut off. I cannot see the whole page. Also there is no arrow to scroll down. I have already been in the "view" and clicked on "full page" and nothing happens. Can someone tell me how to correct this problem? Thanks, Susan Post #: 1

RE: Cannot view full page - 2/19/2012 1:17:24 AM    Brandy redux Posts: 2376 Joined: 2/7/2007 Status: offline Hi Susan, After you select a "letterhead" in portrait style, size 8.5 X 11 in Print Shop 3.0, what you see should be exactly like the image at the bottom of this message. Since what you are seeing is not exactly like that image, that would indicate one of 3 things: 1. Your screen resolution is NOT set to AT LEAST 1024x768, 32-bit color - which is the Minimum System Requirements for Print Shop 3.0. 2. You are experiencing a display issue. So, if your screen resolution is set to AT LEAST 1024x768, 32-bit color, the recommended solution for a display issue is to upgrade your video card driver - EXACTLY as is described in this FAQ http://forums.encoreusa.com/tm.asp?m=27150 3. You might not have the 3.0.5 patch installed. To determine exactly which version of Print Shop 3.0 you are using, please do this: a. Click on the down arrow next to the word 'Help' in the upper right hand corner of the page. b. When the menu drops down, select 'Preferences. c. When the Preferences window opens, click on the 'About' tab. d. Check the version number on the 'About' tab. If the version number does NOT say 'Version 3.0.5.0, you have not yet successfully installed the 3.0.5 patch. Please click on the link below http://forums.encoreusa.com/tm.asp?m=44058 scroll to the last 3 messages at the bottom of that pinned item, then check out the information about the 3.0.5 patch. Attachment (1) < Message edited by Brandy redux -- 9/16/2012 9:51:15 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page To contact me by email, please send your message to pine_97@yahoo.com (in reply to susanjodt) Post #: 2

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