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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Cannot see the bottom of the window

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Cannot see the bottom of the window - 11/6/2014 3:35:26 PM    herb johnson   Posts: 3 Joined: 11/6/2014 Status: offline I just installed Printshop on my Windows 8.1. I am not able to scroll on any part of the window by touchscreen or the mouse Will The Print Shop Professional 3.5 work with Windows 8.1 < Message edited by lindarobin -- 3/20/2016 3:14:16 PM > Post #: 1

RE: Printshop will not scroll on my windows 8.1 - 11/6/2014 4:31:21 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline What screen resolution are you using? < Message edited by lindarobin -- 3/20/2016 3:15:16 PM > (in reply to herb johnson) Post #: 2

RE: Printshop will not scroll on my windows 8.1 - 11/6/2014 4:47:11 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: herb johnson I just installed Printshop on my Windows 8.1. I am not able to scroll on any part of the window by touchscreen or the mouse Will The Print Shop Professional 3.5 work with Windows 8.1 On my test computer with 8.1 and PS 3.5, I had a resolution of 1920x1080 and it worked and looked great. Can you possibily attach a screen shot. I want to see what it looks like. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to herb johnson) Post #: 3

RE: Printshop will not scroll on my windows 8.1 - 11/6/2014 8:34:56 PM    herb johnson   Posts: 3 Joined: 11/6/2014 Status: offline We are working on a Lenova Thinkpad with a display of: Wide Viewing Angle & High Density Flex view display 1366 x 768. Cannot see the bottom of the window which includes the work area and Insert Object tool bar (in reply to ellengard) Post #: 4

RE: Printshop will not scroll on my windows 8.1 - 11/6/2014 8:54:34 PM    herb johnson   Posts: 3 Joined: 11/6/2014 Status: offline I uploaded a Screen Shot of my Lenova Thinkpad with a resolution of 1366 x 768. Attachment (1) (in reply to JasonC) Post #: 5

RE: Printshop will not scroll on my windows 8.1 - 11/6/2014 9:59:46 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline The minimum resolution in order to view the entire workspace is 1024x768. It is higher if you have enlarged your display to 125% or 150%. Attachment (1) < Message edited by lindarobin -- 3/20/2016 3:22:52 PM > (in reply to herb johnson) Post #: 6

RE: Printshop will not scroll on my windows 8.1 - 11/7/2014 7:14:10 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Have you hit the maximize buttons a couple of times? Just for good measure? It's in the center of the _ and X buttons. It may refocus the app. Otherwise check to see if your using a font resolution that's higher then normal. If its normal or larger , try the smaller setting. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to herb johnson) Post #: 7

RE: Printshop will not scroll on my windows 8.1 - 3/20/2016 3:26:39 PM    lindarobin Posts: 947 Joined: 8/28/2004 Status: offline It looks like you are using 125% display which requires a screen resolution of 1280x960. As Jason suggested, you will need to reduce your display size. Attachment (1) < Message edited by lindarobin -- 3/20/2016 3:30:24 PM > (in reply to herb johnson) Post #: 8

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Cannot see the bottom of the window

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