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Labels: opening version 22 in version 3.5

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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Labels: opening version 22 in version 3.5 Page: [1]
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Labels: opening version 22 in version 3.5 - 4/6/2015 10:45:49 AM   
ritter

 

Posts: 1
Joined: 4/6/2015
Status: offline 		i have an old version of print shop 22 and i am trying to open the files in 3.5 .
it opens and i redesign them and try to print but it will only print one label in the center of the paper not like the labels are to be printed which is 6 labels to the sheet please help

< Message edited by lindarobin -- 4/14/2015 8:51:09 PM >
Post #: 1
RE: printing labels in 3.5 - 4/6/2015 1:01:49 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		You aren't doing anyting wrong. For multi-up projects such as labels and business cards, the automatic duplicating doesn't convert over. Here is my work-around:

On your project, select all and group. Copy/paste the group into a new blank label sheet project that matches your label stock. Now the label is duplicated over the entire sheet.

(There are not a lot of Avery templates included which is why the Custom Paper Stock maker is so easy to access and use. Just click the New button near film strip of label types.)

< Message edited by ellengard -- 4/6/2015 1:06:14 PM >

(in reply to ritter)
Post #: 2
RE: Labels: opening version 22 in version 3.5 - 4/27/2016 6:50:56 PM   
puttnalong

 

Posts: 4
Joined: 4/27/2016
Status: offline 		I had this same problem going from pirnt shop 23 to print shop 4. but when I try to make my custom label I get an error box "The given key was not present in dictionary"
Any ideas?

(in reply to ritter)
Post #: 3
RE: Labels: opening version 22 in version 3.5 - 4/27/2016 10:35:40 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		When you say:
quote:

ORIGINAL: puttnalong
...when I try to make my custom label I get an error box "The given key was not present in dictionary"

do you mean you get this error trying to create a new label with version 4.0? If so, you may have input an incorrect number in the Custom Paper form. A common mistake is to put the label dimensions in the paper dimensions.

If you are getting the error when trying to open your old LBL file in v4.0, then it is probably due to something in the old project that won't convert over.

(in reply to puttnalong)
Post #: 4
RE: Labels: opening version 22 in version 3.5 - 4/28/2016 8:25:13 AM   
puttnalong

 

Posts: 4
Joined: 4/27/2016
Status: offline 		Yes this is when I am creating a new label in print shop 4. I used the paper size 8.5 x 11
I listened to a tutorial on how to create a new label and followed the example exactly and still received the same error message.
I've closed everything down, and restarted and still same error message.
The whole reason I purchased this product is to make labels for my business. I do hope we can figure out this problem.

(in reply to ellengard)
Post #: 5
RE: Labels: opening version 22 in version 3.5 - 4/28/2016 2:23:21 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		You're doing everything correctly, so I think your problem is technical. You can submit a tech support ticket here and tell them the error message you are getting.
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3780

As a quick workaround, you can give me the numbers you typed into the Custom Paper form and I will create the label project for you and email it to you.

(in reply to puttnalong)
Post #: 6
RE: Labels: opening version 22 in version 3.5 - 4/28/2016 3:18:36 PM   
puttnalong

 

Posts: 4
Joined: 4/27/2016
Status: offline 		I submitted a support ticket.

In the meantime, your help is appreciated. the page is 8.5x11
rows 2
space between rows .125
columns 2
space between columns 0

first label from top .125, from side .125

Thank you

(in reply to ellengard)
Post #: 7
RE: Labels: opening version 22 in version 3.5 - 4/28/2016 4:42:36 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Please check your email that you registered with. I sent you the label project file.

(in reply to puttnalong)
Post #: 8
RE: Labels: opening version 22 in version 3.5 - 4/28/2016 5:53:55 PM   
puttnalong

 

Posts: 4
Joined: 4/27/2016
Status: offline 		thank you so much for your help! I am back in business thanks to you making that templet for me.
I did receive a response from the support ticket I had made.
We are aware of the error message displayed when creating a new label. Unfortunately at this time we do not have a fix for this error. It has been reported to the developers for further research to find a fix. We do not have a time line when a fix will be available, it will be included in an update to the program. When a new update to the program is available it will be listed on the Select a New Project screen.

(in reply to ellengard)
Post #: 9
RE: Labels: opening version 22 in version 3.5 - 4/28/2016 7:16:48 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		I'm glad I could help. Let me know if you need another custom label.

Thanks for sharing the tech response for that error message. I wonder if it's a Win 10 issue. I am still using (for as long as I can hold out) Win 7.

(in reply to puttnalong)
Post #: 10
RE: Labels: opening version 22 in version 3.5 - 11/7/2017 5:48:25 PM   
fdehr

 

Posts: 1
Joined: 11/7/2017
From: Costa Rica
Status: offline 		I suddenly can´t use the avery templ 8167 label sheet. I use this return address sheet nearly daily in my business. I have been using it for sometime, and now when I click to open it closes the program. When I tried remaking it, when I click on the label sheet 8167 it closes. So I cannot remake. All other work works beautifully.

_____________________________

Fargo Della Elouise Harding

(in reply to ellengard)
Post #: 11
RE: Labels: opening version 22 in version 3.5 - 11/8/2017 12:34:28 AM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Conversion is not 100%, but there are workarounds. Please see this thread for advice:
http://forums.encoreusa.com/tm.asp?m=50463
Post #3 specifically looks at labels.

(in reply to fdehr)
Post #: 12
RE: Labels: opening version 22 in version 3.5 - 11/8/2017 12:39:29 AM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		If you wish to send me your project file, I can create the 3.5 version for you. If interested, send me an email

(in reply to fdehr)
Post #: 13
RE: Labels: opening version 22 in version 3.5 - 11/8/2017 9:18:14 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: fdehr

I suddenly can´t use the avery templ 8167 label sheet. I use this return address sheet nearly daily in my business. I have been using it for sometime, and now when I click to open it closes the program. When I tried remaking it, when I click on the label sheet 8167 it closes. So I cannot remake. All other work works beautifully.


Just wondering, are you using 3.5 or 4.0?

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to fdehr)
Post #: 14
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