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trying to print freezes Printshop on mac

 
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trying to print freezes Printshop on mac - 5/2/2017 1:25:17 PM   
zam1290

 

Posts: 1
Joined: 5/2/2017
Status: offline
New OS Sierra 10.12.4 freezes Printshop when I try to print project Printshop Encore for Mac. I then have to force quit the program to continue. The program (Version 1.0.2.234) is working perfectly.
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RE: trying to print freezes Printshop on mac - 5/2/2017 2:46:15 PM   
ellengard


Posts: 3241
Joined: 10/2/2006
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Does it freeze when you try to print from Print Shop every time, for every project? See if you can print a project that is just one simple clipart. If it prints OK, then I suspect your other project may be too large (many high resolution images) and complex (many edits and special effects) for your printer driver. When that is the case, saving a JPG version of your project, then printing the JPG, is a work-around solution.

Or your printer driver just needs an update and/or reinstall.

_____________________________

my desktop publishing tips
Print Shop guest blogger(2014-20)

(in reply to zam1290)
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RE: trying to print freezes Printshop on mac - 5/3/2017 12:19:50 PM   
JasonC

 

Posts: 1662
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: zam1290

New OS Sierra 10.12.4 freezes Printshop when I try to print project Printshop Encore for Mac. I then have to force quit the program to continue. The program (Version 1.0.2.234) is working perfectly.


I'm not aware of anything outstanding happening with Mac OS Sierra but I will let our developers know that there may be a possible issue with printing and Mac OS Sierra. More info to follow as I get it.

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Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to zam1290)
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