When I want to print a 5x7 photo and go to the print window to change the paper size to 5x7 I do not have that option. I have changed all the options to 5x7 on my printer settings but for some reason the Print Shop window does not have that option. It doesn't have any of the normal photo size options. Any suggestions??
Thanks for your replies. I have tried both suggestions and I am still getting my 5x7 printed on an 8.5 x 11 paper. I am going to keep trying different things and if you have any other suggestions let me know. Thanks Kathy
I have two paper trays in my printer, the main tray for 8.5x11 and the photo tray for 4x6 and 5x7. I have the printer set for the 5x7 photo tray. What I am trying to print is a postcard project that I have just imported photos onto. Will continue to work on this. Let me know if you have any other ideas Thanks Kathy
So are you saying that even though you tell your printer to use the 5x7 tray, it keeps taking from the 8.5x11 tray? What happens if you remove all the paper from the 8.5x11 tray? Will your printer just refuse to print, then?
When a printer acts up and doesn't follow its setup instructions, I go check for updated drivers. If the drivers are up-to-date, I reinstall them.
I reinstalled drivers and that did not help. Sooo I tried some experimenting. I took a 4x6 template in Photo Shop that is set up and just printed that without any changes thinking because I originally did a blank project that maybe that was the issue. It printed on 8.5x11 paper. So then I went to all the options for size that needed to be changed including the paper tray and changed them all to 4x6 and it still printed on 8.5x11. So I took it one more step and went to completely different software that I have for printing pictures. I printed a picture without making any changes and it printed on 8.5x11 paper. Then I changed all the options to 5x7 including changing the paper tray from the main tray to photo tray and it printed out a 5x7 picture. So my other software seems to be working ok. Just for reference sack I have an HP Envy7640 printer. Now what do I do??
Joined: 12/14/2005 From: Hayward, CA Status: offline
I spoke with our developers just now and they were able to print this stock. They mentioned that they had to go into the printer properties through the software that came with their printer and change the paper stock to 5x7.
Jason Carver Encore Technical Support / Community Moderator
ORIGINAL: kmrma53 ...and went to completely different software ... changed all the options to 5x7 including changing the paper tray from the main tray to photo tray and it printed out a 5x7 picture. So my other software seems to be working ok.
Possibly the HP printer is not 100% compatible with The Print Shop 3.5. The workaround is to Save as PDF. Open the PDF in Adobe Reader and print from there.
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