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All Forums >> [Product Forums] >> [Productivity Software] >> Printmaster v8 Platinum (released 2017) >> I am getting this error

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I am getting this error - 7/4/2019 12:36:59 PM    milomorai Posts: 8 Joined: 12/3/2012 Status: offline I am getting this error when opening Printmaster 8 (updated version):The JVM found st .\jre is damaged. Please reinstall or define EXE_JAVA_HOME to point to an installed 64-bit JRE or JDK. I did a fresh install of Java and that did not work. I don't know how to point the EXE... to the JRE or I would try that. Post #: 1

RE: I am getting this error - 7/4/2019 2:13:34 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline There are some "JVM" related tech solutions here: https://encoresupport.freshdesk.com/support/solutions/folders/43000089700 If they don't address your problem, you will need to submit a tech ticket: https://encoresupport.freshdesk.com/support/tickets/new Hope they can help you. This forum is user-to-user so it's unlikely another customer has the tech know-how. (in reply to milomorai) Post #: 2

RE: I am getting this error - 7/5/2019 11:54:13 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Can you let me know if you had any previous versions of PrintMaster installed prior to having this version installed? If you do, please make sure you make a COMPLETE backup of your PrintMaster Projects folder under documents. Uninstall ALL versions of PrintMaster. Then, go to C:\Users\Public and delete a folder named Story Rock. Then, just reinstall the latest one you bought and it should work fine. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to milomorai) Post #: 3

RE: I am getting this error - 7/5/2019 12:37:12 PM    milomorai Posts: 8 Joined: 12/3/2012 Status: offline Have had other versions but they were all uninstalled prior to installing this one. Had this issue before and un/reinstall fixed it. Original issue was program shut down trying to import photo's but that was fixed after update - closed it then got the java error. Hoping not having to reinstall program again - this seems to be recurring issue with Printmaster and Print Shop since Win 10 came out. (in reply to JasonC) Post #: 4

RE: I am getting this error - 7/5/2019 12:38:37 PM    milomorai Posts: 8 Joined: 12/3/2012 Status: offline I am A+ certified tech so always do complete uninstall using Revo Uninstaller for all programs b4 installing new version or reinstall. (in reply to milomorai) Post #: 5

RE: I am getting this error - 7/8/2019 6:28:28 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: milomorai I am A+ certified tech so always do complete uninstall using Revo Uninstaller for all programs b4 installing new version or reinstall. Please send a tech support email to support@encore.com so our technicians can assist you with this problem. Be sure to include as much information as you can. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to milomorai) Post #: 6

RE: I am getting this error - 7/9/2019 12:21:59 PM    milomorai Posts: 8 Joined: 12/3/2012 Status: offline I did and am waiting for a reply to it. (in reply to JasonC) Post #: 7

RE: I am getting this error - 7/10/2019 6:47:29 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Please let me know if you've received a response to your ticket. If not, I can take a look at it. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to milomorai) Post #: 8

RE: I am getting this error - 7/11/2019 2:36:53 PM    milomorai Posts: 8 Joined: 12/3/2012 Status: offline I got a response that solved that problem but as having issues w/Printmaster 6. Updated the ticket w/that problem and am waiting for a response. (in reply to JasonC) Post #: 9

All Forums >> [Product Forums] >> [Productivity Software] >> Printmaster v8 Platinum (released 2017) >> I am getting this error

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