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clip art not accessible thumbnails are yellow triangles with !

 
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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> clip art not accessible thumbnails are yellow triangles with ! Page: [1]
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clip art not accessible thumbnails are yellow triangles... - 1/2/2020 1:14:47 PM   
candydog

 

Posts: 5
Joined: 7/29/2008
Status: offline
If I click on one of them to save I get "an error occurred while exporting the selected image"
if I try to edit one I get"unable to connect to the remote server no connection could be made because the target machine actively refused it 52.21.207.104.XX
if I try to double click I get "server response error"

so in order to troubleshoot I need to know where these thumbnails are stored, I'm guessing they are NOT on my local machine. any idea what is wrong? is the encore server down? my software is print shop 4.0 professional
Post #: 1
RE: clip art not accessible thumbnails are yellow trian... - 1/3/2020 8:36:36 PM   
lindarobin


Posts: 795
Joined: 8/28/2004
Status: offline
Server must have been down temporarily. Looks like everything is working OK now.




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(in reply to candydog)
Post #: 2
RE: clip art not accessible thumbnails are yellow trian... - 1/4/2020 8:58:10 PM   
JasonC

 

Posts: 1625
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: candydog

If I click on one of them to save I get "an error occurred while exporting the selected image"
if I try to edit one I get"unable to connect to the remote server no connection could be made because the target machine actively refused it 52.21.207.104.XX
if I try to double click I get "server response error"

so in order to troubleshoot I need to know where these thumbnails are stored, I'm guessing they are NOT on my local machine. any idea what is wrong? is the encore server down? my software is print shop 4.0 professional



Sometimes we have temporary server outages but they get resolved very quick. We apologize for any inconvenience caused.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to candydog)
Post #: 3
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