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Unable to Print from Print Shop 5.0

 
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Unable to Print from Print Shop 5.0 - 10/16/2020 6:59:38 PM   
gkmaka37pop@gmail.co

 

Posts: 1
Joined: 10/16/2020
Status: offline
I downloaded Print Shop 5.0 during June of 2019. I worked without any problem until I logged in about a month ago and saw a program update was available. After accepting the update, a project will not print.

When I click on the "Print" button nothing happens. It is as if it is nonfunctional

When I click on the down arrow above the "save" icon and then select "Print" I do not get a drop-down menu where I can select my printer, paper size, etc.

I have had numerous emails from tech support with no success. As a last resort, the tech support agent sent me a link for a new download of Print Shop 5.0 with detailed instructions on how to uninstall 5.0, clean out the registry folders, empty the recycle bin, etc; restart my computer, and then download 5.0.

I followed all of the instructions to the letter and after performing a new download I experienced the same problem. The tech agent had me check the version number of the new download which I did and he replied, "You are up to date."

I may be "up to date" but the program still will not print. Yes I can print documents from other software so it is not the printer.

Any suggestions? Tech support cannot help.

GaryK
Post #: 1
RE: Unable to Print from Print Shop 5.0 - 10/17/2020 12:51:16 PM   
lindarobin


Posts: 841
Joined: 8/28/2004
Status: offline
If there is a newer print driver for your model, that may solve the issue. Otherwise I can only suggest a workaround. Export your project to PDF or JPG. The PDF will print from Adobe Reader. The JPG will have to be added to a blank project in another program, to be properly sized and positioned for printing.

Compare both files at 200% or more zoom. One may be sharper than the other, so that's the preferred one to print. If there's a lot of text and the PDF embedded the fonts, then the PDF is probably the one to print.

In the past, I have found that exporting to JPG produced sharper images than the PDF, but that may have changed depending on the PDF driver being used.

(in reply to gkmaka37pop@gmail.co)
Post #: 2
RE: Unable to Print from Print Shop 5.0 - 10/17/2020 3:57:14 PM   
ConradAS

 

Posts: 1
Joined: 10/16/2020
Status: offline
I also have a print problem with Print Shop 5.0.
A few days ago, I created a new project and tried to print it. I created a PDF so that I could print this project on another PC.
When I click on "Save As PDF", I get a chance to name the file, then I get the "Rendering" message.
When the "Rendering" is finished, the file name is created, but it has a size of "0".
Please Help.
Conrad

(in reply to gkmaka37pop@gmail.co)
Post #: 3
RE: Unable to Print from Print Shop 5.0 - 10/17/2020 4:29:43 PM   
lindarobin


Posts: 841
Joined: 8/28/2004
Status: offline
If you have another PDF driver you can print to, that would be my first suggestion. I use the free and versatile Cute PDF Writer:
https://www.cutepdf.com/Products/CutePDF/writer.asp

It works with ALL programs.

Some projects are so large and complex that they are difficult to render to PDF or for direct printing. Creating a flattened (simplify to one layer) file to print (or convert to PDF) always works for me. In Photoshop, I merge all visible layers, but in The Print Shop, exporting to JPG is the closest thing.

(in reply to ConradAS)
Post #: 4
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