Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

*Win 8.1 incompatible - Refund Policy

 
Logged in as: Guest
  Printable Version
All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> *Win 8.1 incompatible - Refund Policy Page: [1]
Login
Message << Older Topic   Newer Topic >>
*Win 8.1 incompatible - Refund Policy - 12/19/2013 2:57:40 PM   
lindarobin


Posts: 947
Joined: 8/28/2004
Status: offline
Unfortunately this program is not supported on Microsoft’s new operating system Windows 8.1 as it requires .Net Framework 1.1. There are currently no updates available as Microsoft is no longer supporting .Net Framework 1.1. If the purchase is within the time frame for a refund, please follow the Refund Policy instructions below. Purchases made directly with our company can return within 30 days. DVD purchases from a retail store, such as Best Buy, Sams, Office Max, Amazon, can return within 90 days of purchase date on receipt (downloads excluded). We will refund the program purchase price, minus any coupons used, and tax applied (excludes any shipping and handling charges).

We do have one possible solution that has limited results in getting Print Shop 23.1 to work on Windows 8.1.

At your discretion, please download and unzip the file in the following link:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

Click yes when prompted to run the .NET Framework Setup Cleanup Utility
From the "Product to Clean Up" drop down menu select .NET Framework 1.1 and click Cleanup Now.

Then download a new version of the .NET Framework from here:
http://www.microsoft.com/en-us/download/details.aspx?id=26

Use the following steps to set the compatibility of the program to Windows 7 and run as administrator.

  1. Right Click on the icon for the program.
  2. Select Properties
  3. Click on the compatibility tab
  4. Put a check mark in “Run this program in compatibility mode”
  5. Set compatibility to Windows 7
  6. Click Apply and then OK.
  7. Click on "Run as Administrator"
  8. Click Apply and then OK

Unfortunately if this above does not work, we will not develop any further solutions to make the software compatible. You may want to consider upgrading to a newer version. Please call sales at 1-800-395-0277 for more details.
Post #: 1
Page:   [1]
All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> *Win 8.1 incompatible - Refund Policy Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4

0.031