PrintMaster Gold 17 - Available Online images are not populating in the Art Gallery

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PrintMaster Gold 17 - Available Online images are not populating in the Art Gallery

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All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> PrintMaster Gold 17 - Available Online images are not populating in the Art Gallery

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PrintMaster Gold 17 - Available Online images are not p... - 1/2/2014 10:18:04 AM

GiGi

Posts: 1
Joined: 1/2/2014
Status: offline

In PrintMaster Gold 17, when you search art and photos, the online images Do Not automatically populate. This feature was working on Monday, December 30, 2013. This behavior is occurring on all of our computers with PrintMaster v17. How can we get the online images to populate again so that we can use them in our projects.

Thanks, GiGi

Post #: 1

RE: PrintMaster Gold 17 - Available Online images are n... - 1/2/2014 10:27:12 AM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

I just noticed that my Print Shop 3.5 is not downloading stuff from the content gallery either. So it's not just you. I'm going to get a status update of this for you.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to GiGi)

Post #: 2

RE: PrintMaster Gold 17 - Available Online images are n... - 1/2/2014 10:31:04 AM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

quote:

ORIGINAL: GiGi

In PrintMaster Gold 17, when you search art and photos, the online images Do Not automatically populate. This feature was working on Monday, December 30, 2013. This behavior is occurring on all of our computers with PrintMaster v17. How can we get the online images to populate again so that we can use them in our projects.

Thanks, GiGi

My contact from Encore has the following reply:

We are currently working on them. This process can take 30 minutes to 48 hours. Sorry for the inconvenience.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to GiGi)

Post #: 3

RE: PrintMaster Gold 17 - Available Online images are n... - 1/2/2014 3:10:26 PM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

Its back up and running! Sorry for the downtime but its fixed now :)

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to GiGi)

Post #: 4

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