Encore Forums Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums  Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Printable Version

All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> *Win 8.1 incompatible - Refund Policy

Page: [1]

Login Message << Older Topic   Newer Topic >>

*Win 8.1 incompatible - Refund Policy - 12/19/2013 2:57:40 PM    lindarobin Posts: 947 Joined: 8/28/2004 Status: offline Unfortunately this program is not supported on Microsoft’s new operating system Windows 8.1 as it requires .Net Framework 1.1. There are currently no updates available as Microsoft is no longer supporting .Net Framework 1.1. If the purchase is within the time frame for a refund, please follow the Refund Policy instructions below. Purchases made directly with our company can return within 30 days. DVD purchases from a retail store, such as Best Buy, Sams, Office Max, Amazon, can return within 90 days of purchase date on receipt (downloads excluded). We will refund the program purchase price, minus any coupons used, and tax applied (excludes any shipping and handling charges). We do have one possible solution that has limited results in getting Print Shop 23.1 to work on Windows 8.1. At your discretion, please download and unzip the file in the following link: http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip Click yes when prompted to run the .NET Framework Setup Cleanup Utility From the "Product to Clean Up" drop down menu select .NET Framework 1.1 and click Cleanup Now. Then download a new version of the .NET Framework from here: http://www.microsoft.com/en-us/download/details.aspx?id=26 Use the following steps to set the compatibility of the program to Windows 7 and run as administrator. Right Click on the icon for the program. Select Properties Click on the compatibility tab Put a check mark in “Run this program in compatibility mode” Set compatibility to Windows 7 Click Apply and then OK. Click on "Run as Administrator" Click Apply and then OK Unfortunately if this above does not work, we will not develop any further solutions to make the software compatible. You may want to consider upgrading to a newer version. Please call sales at 1-800-395-0277 for more details. Post #: 1

All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> *Win 8.1 incompatible - Refund Policy

Page: [1]

New Messages No New Messages Hot Topic w/ New Messages Hot Topic w/o New Messages Locked w/ New Messages Locked w/o New Messages

Post New Thread  Reply to Message  Post New Poll  Submit Vote  Delete My Own Post  Delete My Own Thread  Rate Posts

Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.