JasonC
Posts: 1692
Joined: 12/14/2005 From: Hayward, CA Status: offline
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quote:
ORIGINAL: lsvose Print shop closes when trying to print or to save as a PDF, HTML or JPEG. Also closes when trying to print to PDF using a third party print to PDF app. The version of PS is 3.0.6.0 and I am running W7-64. The error info given is: Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: printshop.exe Problem Signature 02: 3.0.6.0 Problem Signature 03: 4eca70c1 Problem Signature 04: PresentationFramework Problem Signature 05: 4.0.0.0 Problem Signature 06: 51eea94f Problem Signature 07: 20c1 Problem Signature 08: 7 Problem Signature 09: System.NullReferenceException OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Compatibility mode has been tried. Drivers are updated and no other apps have a problem with printing or saving. .NET is 4.0 and W7 is fully patched. any help would be appreciated. Thanks It's my impression that this program requires Net 3.0 / 3.5 Print Shop 3.5 requires .NET 4.0
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Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com
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